Suggestion to get support with your problems

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This topic contains 6 replies, has 5 voices, and was last updated by  Floob 2 years, 6 months ago.

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    I try to help out on the forum where I can, but sometimes it can be very hard to help with things like “I cant get my rom to load properly” – its just doesnt give enough info.
    The more info you include, not only will it help people provide solutions, but its more likely that people will respond to your post.

    Here are some suggestions that may help you get more support.

    Try including this info:

    Pi Model: (B, B+, 2 B etc..)
    RetroPie Version Used: (2.6.0 or 3.0.0 Beta 2 etc..)
    Built From: (SD Image, Binary, Source)
    USB Devices connected:
    Controller used:
    Error messages received:
    Guide used: (Mention if you followed a guide)
    File: (File with issue (with FULL path))
    Attachment of config files: (or use
    How to replicate the problem:

    If relevant upload your configs:
    You can type this command when in a SSH session
    zip -r /opt/retropie/configs/all/ /opt/retropie/configs/*
    That will create the file in the directory shown above, this can either be uploaded to the forum or somewhere like
    You can either FTP the file from the Pi to your PC, or use the samba share, as it should be auto shared, so you just browse to the directory above via windows networking.

    And PLEASE check out the Wiki and help videos:

    You dont need to go over the top with info, but every little helps 🙂

    RetroPie help guides -->
    Please read this before asking for help -->



    this should be pinned! 🙂



    Pin this!!!!!



    done. thanks for this.



    The Support suggestion thread is a good idea.

    I read the wiki a little but i could not find a solution to use the proper way to show you the issues I may have.

    Is there a tool / command or a strategy to read out the errors of retropie so we can give them to you?
    You know what I mean?
    for example, I am still quite new to linux and dont have that much experience so it would be nice if there is a guide for us unexperienced people which will teach us the proper way to show you guys the issues or errors we have?

    Thanks 🙂

    P.S. thank you all again for your help and patience 😀



    Thanks dragonjarvis. Its really a case of describing as best you can what steps you took to make the problem happen. Especially including how you built the RetroPie installation, i.e. from source, binaries or just using an image.

    If others can replicate the issue its much easier to debug.

    RetroPie help guides -->
    Please read this before asking for help -->




    Please raise new questions in a new thread, just so we can track more easily. I’ll close this thread off.

    PLEASE dont post anything in this thread.

    RetroPie help guides -->
    Please read this before asking for help -->

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